SHIPPING & RETURNS

SHIPPING POLICY

  1. Unless agreed upon otherwise, the period of delivery begins after proof of  payment has been received.

  2. Delivery dates given in our order confirmation and/or written correspondence are estimated delivery dates and nonbinding.

  3. Partial deliveries are allowed.

  4. In the event of our suppliers being out of stock, we are entitled to extend the delivery date by an appropriate period.

  5. Free delivery applies only to Cape Town Northern Suburbs.

  6. Delivery will happen between 2-3 working days, after proof of payment has been received, unless otherwise communicated.

RETURN & EXCHANGE POLICY

Criteria for returning an item:

  1. The return must be logged within 7 days of the item being bought or delivered, whichever is later.

  2. You must be able to provide proof of purchase

  3. The item must be in a re-sellable condition except in the case of damaged or faulty items.

  4. The item must qualify as an item that can be returned. See non-returnable items below.

  5. The item must be in its original packaging.

Non-returnable items:

  1. Food or snacks. Except for:

    1. items of food that are damaged prior to receipt;

    2. where the expiry date on the item precedes the delivery date;

  2. Treatment products such as Tick & Flea tablets and sprays (except where the expiry date on the item precedes the delivery date)

  3. Items explicitly marked as non-returnable.

The Returning Process

  1. Contact Us

    1. If on receiving your order you are not absolutely happy with your purchase or we have delivered the wrong product or a faulty product, please e-mail diederick@quan.co.za or call us on 071 608 9405 immediately.

  2. Return the Item(s)

    1. We pride ourselves on our attention to detail but if we get something wrong. For instance delivered an incorrect, faulty or expired item to you, we will arrange to collect and replace or refund the item, at our cost, as quickly as possible. We reserve the right to charge a 10% administration fee for returned orders should the returns process incur significant administration expenses.

  3. Receive a Replacement or Refund

    1. If the return is due to an error on our part we will replace the item or process a refund (where available*) as quickly as possible after receiving the returned product. A refund will typically take a maximum of 10 working days from the date of receiving your returned item, and we will notify you by email when the refund has been processed.* NOTE: Any orders paid for by EFT can not be refunded into your bank account as a result of fraud risk. Instead, an online gift card can be offered for the amount of the refund value.

  4. Repairing an Item

    1. If your product is out of its warranty period, you will incur shipping and repair costs. There will be a minimum fee of R100 to collect and return it to you. The amount you pay will be based on your collection and delivery location. If the product is still under warranty, the collection and return costs will be on us.


Any repairs not covered by warranty will be quoted on for your approval, and we will require payment before any work is done.

CUSTOMER SERVICE

072 029 7099

info@quan.co.za

Cape Town

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